How do I get my employees to be more accountable for results

How do I get my employees to be more accountable for results?

Accountability is not simply taking the blame when something goes wrong. It’s not a confession. Accountability is about delivering on a commitment. It’s a responsibility to an outcome, not just a set of tasks. It’s taking initiative with thoughtful, strategic follow-through.

And it’s necessary at all levels of the hierarchy. Executives high on the org chart can’t really be accountable unless the people who report to them also follow through on their commitments. This a struggle, of course. I have seen leaders direct, question, and plead. I have seen them yell, act passive-aggressively, and throw up their hands in frustration — all in the service of “holding people accountable.”

client-value

Do you know the lifetime value of your client?

Having spent much of my business career in the payment processing / merchant services industry, I would review the monthly credit card revenue of my clients that covered most every industry. In my business, we worked on “basis points” (One basis point is equivalent to 0.01% (1/100th of a percent) or 0.0001 in decimal form)

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Five Paths to More Time and More Profit

Take a moment away from running your business. Relax, breathe deep, and exhale slowly. Now imagine yourself with more money and more time. Entrepreneurship can be all consuming and we need inspiration to refresh our vision so here are five ways business capital can revitalize you and your business.

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